With the SMTP Email destination, Hightouch can serve as a notifier for various changes. This is a very flexible integration, but here are a few example use cases:
Notify your customer success teams when product usage for a key account suddenly drops
Notify an account executive when product usage surpasses a certain threshold
Send a daily summary of the number of sign ups, compared to the same day last month
Send a daily summary on the adoption of a core feature
Hightouch will not send any emails on the initial run to prevent a flood of
emails to your channel. Emails will start after the this initial sync.
Hightouch supports sending emails based on rows that have been added, changed, or removed since the last sync run. Each row is sent as an individual email and can be sent to different channels and templated with Liquid.
Email formatting is best when the following conditions are met:
You want to write a query, and have Hightouch detect the added and removed rows
You want a custom email sent per each added and removed rows
Hightouch supports both sending emails to specific static recipients, or an email each row. Enable the "Use column" toggle to dynamically set the target email addresses.
Hightouch also supports CC and BCC so that multiple recipients can be included on the email chain.
The recipient, CC, and BCC sections all support a single email or a comma-separated list of emails
The batch message mode is similar to the normal message mode, except it sends all rows in the query results rather than only added, changed, and removed rows since the last sync.
This mode also allows you to specify how many rows are sent per email, which can range from 1 to 20. With 1 row per email, it would be similar to the message mode, whereas 20 rows per email would be similar to a tabular representation.
This format is good for the following scenarios.
You want to write a query, and have Hightouch send an email containing all rows
You don't want Hightouch to detect added, changed, and removed rows, but instead want to send all rows on each query run
The batch message only supports sending your emails to a static email or list of emails.
Hightouch also supports CC and BCC so that multiple recipients can be included on the email chain.
The recipient, CC, and BCC sections all support a single email or a comma-separated list of emails
For each email, Hightouch allows setting the subject and row content. Only the row content is required. The row content is repeated per row in the email and has access to the row values via templating.
For both the message and batch message modes, Liquid templating is supported. The most important implication of this is that columns from the added or removed row can be accessed as part of the message body. Here is an example message making use of Liquid to insert a column into the message.
User with name {{ row["name"] }} and email {{ row["email"] }} has signed up
The batch message only supports sending your emails to a static email or list of emails.
Hightouch also supports CC and BCC so that multiple recipients can be included on the email chain.
The recipient, CC, and BCC sections all support a single email or a comma-separated list of emails
The CSV option allows you to send a CSV file of all records in the query results for each sync attached to a single email. You can customize the subject and body of the email, as well as the name of the CSV file attachment.
This format is useful for reporting purposes, such as sending weekly or monthly reports.
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