Elevate your customer experience and drive higher levels of engagement using personalised, targeted SMS/MMS mobile messaging with Waterfall.
Supported syncing
| Sync Type | Description | Supported Sync Modes | API documentation |
|---|---|---|---|
| Subscribers | Sync data from any source to an Upland Waterfall list as subscribers | Upsert | Subscriber Lists |
For more information about sync modes, refer to the sync modes docs.
Connect to Upland Waterfall
Go to the Destinations overview page and click the Add destination button. Select Upland Waterfall and click Continue.
Enter your API key from your Upland Waterfall account. If you do not have an Upland Waterfall API key, contact your Upland Waterfall account manager.
You can optionally provide a default list ID. This will be the default list to add subscribers to for all syncs created with this destination.
Sync configuration
Once you've set up your Upland Waterfall destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Upland Waterfall destination you want to sync to.
Sync mode
- Upsert: pushes new objects to Upland Waterfall and updates mapped fields that change in your source.
List selection
Select which list in your Upland Waterfall account you'd like to upsert subscribers to. If you configured a default list ID in your destination, selecting a list is not required in the sync configuration.
Field mapping
Hightouch will fetch all metadata fields from Upland Waterfall as mapping options. You can map any field from your source to a metadata field with the inline mapper.
Record matching
Upland Waterfall requires all subscribers to have a msisdn. You must select a column in your model to map to this field.
Tips and troubleshooting
Common errors
If you encounter an error or question not listed below and need assistance, don't hesitate to . We're here to help.
Live debugger
Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.
Sync alerts
Hightouch can alert you of sync issues via Slack, PagerDuty, SMS, or email. For details, please visit our article on alerting.